Shipping Policy
Shipping Policy
At Duke & Scoop, we are committed to delivering your order as quickly and safely as possible. Below you will find all information about our shipping methods, delivery times, and shipping costs.
Shipping Method
We ship all orders with reliable local delivery services, depending on the destination country. Depending on where your order is delivered, we collaborate with carriers such as PostNL, bpost, DHL, Austrian Post, Swiss Post, Royal Mail, USPS, Canada Post, and Australia Post.
Order Processing
Orders placed on a weekday before 11:59 PM are usually shipped on the next business day.
Orders placed after 11:59 PM will be processed and shipped on the next business day.
Delivery Time
Delivery time depends on the destination country.
Most orders are delivered within 3 to 5 business days after shipment. During busy periods, holidays, or due to customs checks for international shipments, delivery times may be longer.
Shipping Costs
| Destination | Shipping Costs | Free Shipping |
|---|---|---|
| European Union | €6.95 | From €40 |
| United Kingdom | £4.95 | From £20 |
| United States | $4.95 | From $25 |
| Canada | C$6.95 | From C$35 |
| Australia | A$6.95 | From A$40 |
| Switzerland | CHF 4.95 | From CHF 20 |
Shipping costs will always be clearly displayed during checkout before you complete your order.
Track & Trace
Once your order has been shipped, you will automatically receive a shipping confirmation email with a Track & Trace link to track your package.
Delivery Issues
Is your order delayed, arrived damaged, or seems to be lost? Please contact our customer service via info@dukeandscoop.com
We will be happy to help you as soon as possible.
Contact
Email address: info@dukeandscoop.com
Return address:
Kanaaldijk-Noord 111
5642 JA Eindhoven
Netherlands